Donut neglect customer protection: Dunkin’ sued over cyberattacks

She accused the chain of failing to protect hundreds of thousands of customers. Their accounts were allegedly targeted in a series of “brute force” cyberattacks.

James said Dunkin’ Brands Group Inc did nothing in 2015 to protect 19,715 customers. Their accounts had been targeted in a single five-day period, after learning about the problem from its own app developer.

She said the Canton, Massachusetts-based company failed to notify affected customers of the breaches. Dunkin’ Donuts also failed to reset customers passwords or freeze their Dunkin’ Donuts cards.

James added that Dunkin’ failed to adopt appropriate safeguards. These would help to limit future attacks, despite customer reports of continuing fraud on their accounts.

That failure came to roost in late 2018. More than 300,000 customer accounts were accessed in new attacks, James said in the lawsuit. This concerns accounts created through Dunkin’s website or free mobile app.

“Dunkin’ failed to protect the security of its customers,” James said in a statement. “Dunkin’ sat idly by, putting customers at risk.” The company did not immediately respond to a request for comment.

James’ lawsuit filed in a New York state court in Manhattan seeks civil fines and restitution. It also seeks other remedies for alleged violations of state consumer protection and business laws.

“Dunkin’s representation to consumers that it used reasonable safeguards to protect consumers’ personal information, and the company’s statements concerning the 2018 breach, were false and misleading,” the complaint said.

Source: Reuters New York, 26 September

Reporting: Jonathan Stempel

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